Terms & Conditions
Agreement between Aspire Paper Consultancy (“Service Provider”) and the (“Client”). Client is subject to the following terms and conditions. This document defines the terms and conditions of our per-project working agreement. All projects or services that Service Provider may be contracted to produce or provide for Client will be subject to the following;
1. SERVICES. Services are limited to paper sales, marketing, business development paper management and management support.
2. WORKING/BILLING PHASES. For each retainer/project, Client will receive a confirmation proposal outlining the project specifications and containing the estimated hours and project costs (this may include anticipated out-of-pocket expenses).
3. PAYMENT. Client agrees to pay Service Provider in accordance with the terms specified in each proposal, estimate or invoice. Balances are due 30 days from date of invoice. All payments rendered are final and considered fully earned and non refundable.
5. ADDITIONAL WORK/CHANGE ORDERS. New work requested by the Client and performed by Service Provider after a proposal/estimate has been approved is considered a Change Order, and will be billed according to the additional hours. If the job changes to an extent that it substantially alters the specifications described in the original proposal/estimate, a revision memo will be submitted to Client, and a revised additional fee must be agreed to by both parties before any further work proceeds.
6. RATES. There is a 6 month minimum for all retainers and projects are priced individually. Client understands that daily rates are subject to change upon contract renewal at the discretion of Service Provider.
7. CONFIRMATION PROPOSALS .Confirmations are provided to the best of our ability following initial consultation. Billing will reflect actual project costs incurred. Confirmations are valid for 30 days only from date on confirmation of service.
8. EXPENSES. Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. Reimbursable expenses may include, travel from Service Providers premises at a rate of40 pence per mile, or other transportation that has been agreed. Payment is due upon receipt of a monthly Invoice.
9. MATERIALS & INFORMATION. Client will provide all swatches, marketing material necessary for the duration of the retainer to include business cards. Material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted services.
10. NATURE OF COPY. Client agrees to exercise due diligence in its direction to Service Provider regarding preparation of materials, and must be able to substantiate all claims and representations. Client is responsible for all trademarks, service marks, copyright and patent infringement clearances. Client is also responsible for arranging, prior to service, any necessary legal clearance of materials used.
11. RETAINER CANCELLATION. Should a retainer need to be ceased by the client then 1 months notice will need to be given subject to the contract having a minimum of one month remaining duration (If less than one month remains on the contract then the contract is to be paid in full). In event of the service provider cancelling the retainer the same notice period applies. In event of non payment the service provider retains the right to end the contract without penalty. The Client will be asked to complete a customer survey to feedback on their experience and the quality of the retainer.
14. PAYMENT OPTIONS. Cheques, BAC’s or secure online card payment details will be given with each invoice generated. Payment options will be confirmed prior to commencement of service.
15. NSF FEES. There is a £25 NSF (insufficient funds) fee for returned cheques.
16. LATE PAYMENTS. Payments not received by due date will result in work cessation. Service Provider reserves the right to refuse completion or delivery of work until past due balances are paid. If payment is continually delayed the Service Provider will cease working with the Client and pass to the debtors who will chase for final payment.
17. LIEN. All materials or property belonging to Client, as well as work performed, may be retained as security until all just claims against Client are satisfied.
18. OFFICE HOURS & COMMUNICATION. Office hours are Monday - Friday, 9:00 am to 5:30 pm. Email and telephone is to be the primary form of communication between Client and Service Provider. Service Provider is available for phone calls during office hours only. Telephone meetings must be prescheduled. Cancellation requires a minimum of 24 hours advance notice.
19. ACCURACY OF INFORMATION. Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client.
20. INDEMNIFICATION/RELEASE OF LIABILITY. Client shall indemnify, defend and save Service Provider harmless from any and all suits, costs, damages or proceedings, including, but not limited to, Service Provider’s services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Service Provider including, but not limited to, all attorneys’ fees, costs and expenses incurred should Service Provider be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Service Provider and its agents, officers and directors from liability for any and all claims, costs, suits and damages, including attorneys’ fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Service Provider is not limited to any acts or omissions, statements or representations made by Service Provider in the performance and/or non performance of Service Provider’s duties hereunder and relating to all contractual liabilities, which may be alleged or imposed against Service Provider. All reasonable precautions will be taken to safeguard the property entrusted to Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise, nor for unauthorised use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruption, loss of information, plagiarism, etc. Service Provider will not be held liable for typographical omissions or errors.
21. The terms and conditions of this Agreement may be modified or amended as necessary only by written instrument signed by both parties.
Home - Contact us - T&C - Privacy Policy